1. Purpose

This Grievance Redressal Policy explains how customers, sellers, and visitors can report concerns, disputes, or complaints related to products, services, orders, payments, or website usage.

2. Who Can Submit a Complaint?

• Customers
• Marketplace Sellers
• Business Partners
• Website Visitors

3. Types of Complaints

• Delayed or missing deliveries
• Damaged or defective products
• Refund or return issues
• Payment-related concerns
• Incorrect product received
• Seller misconduct
• Technical issues with the website
• Privacy or data protection concerns

4. How to Submit a Complaint

Customers may submit complaints through:

• Customer Support Email
• Contact Form
• Customer Support Phone
• Help Center
• My Account → Orders (for order-related issues)

5. Information Required

Please include the following information:

• Full Name
• Order Number (if applicable)
• Email Address
• Phone Number
• Description of the issue
• Supporting images or documents (if available)

6. Resolution Timeline

7. Investigation Process

Depending on the nature of the complaint, we may contact the customer, seller, courier partner, payment provider, or other relevant parties to investigate the issue before reaching a decision.

8. Seller Complaints

Marketplace sellers may also submit complaints regarding payments, order management, customer disputes, or technical issues through the Seller Dashboard or Seller Support.

9. Fraudulent Complaints

ShreeShop reserves the right to reject complaints that are found to be fraudulent, misleading, abusive, or submitted with false information.

10. Policy Updates

This policy may be updated periodically. The latest version will always be available on this page.