Effective Date: July 1, 2026
Last Updated: July 1, 2026

Welcome to ShreeShop. Customer satisfaction is our priority. This Refund & Returns Policy explains the conditions under which products purchased through https://www.shreeshop.in may be returned, replaced, or refunded.

By placing an order on ShreeShop, you agree to this policy.

Return Eligibility

Most eligible products may be returned within 7 days of delivery unless otherwise stated on the product page.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The product must be returned with its original packaging, tags, accessories, manuals, and invoice.
  • The return request must be submitted within the applicable return period.
  • The product must not fall under the list of non-returnable items.

Some products may have different return periods depending on the seller or product category.

Non-Returnable Products

The following items are generally not eligible for return unless they are defective, damaged, or incorrectly delivered:

  • Gift Cards
  • Digital Products and Software
  • Downloadable Content
  • Personalized or Custom-Made Products
  • Perishable Goods
  • Hygiene and Personal Care Products after opening
  • Medicines (where prohibited by law)
  • Products marked as “Non-Returnable”

Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • A wrong product
  • Missing accessories or parts

Please report the issue through your ShreeShop account or contact Customer Support as soon as possible after delivery.

Supporting photographs or videos may be requested to assist our review.

Return Process

To initiate a return:

  1. Log in to your ShreeShop account.
  2. Open My Orders.
  3. Select the order.
  4. Click Request Return.
  5. Choose the reason.
  6. Upload supporting images if required.
  7. Submit the request.

After approval, return instructions will be shared.

Refund Process

Once the returned product is received and successfully inspected, your refund will be processed.

Approved refunds are normally issued to the original payment method.

Typical processing times are:

Payment MethodEstimated Refund Time
UPI2–5 Business Days
Debit/Credit Card5–10 Business Days
Net Banking5–10 Business Days
Wallet2–5 Business Days
Cash on DeliveryBank Transfer (where applicable) within 5–10 Business Days

Actual timelines may vary depending on your bank or payment provider.

Exchange Policy

Eligible products may qualify for replacement instead of a refund if:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The product is defective.
  • The seller approves an exchange.

Replacement availability depends on stock.

Cancellation Before Shipping

Orders may generally be cancelled before they are shipped.

Once the shipment has been dispatched, cancellation may no longer be available. Customers may instead request a return if the product qualifies.

Return Shipping

If the return is due to:

  • Seller error
  • Wrong item delivered
  • Damaged product
  • Defective product

ShreeShop or the seller may arrange the return pickup where available.

For returns due to reasons such as a change of mind (where permitted), return shipping costs may be the responsibility of the customer.

Marketplace Sellers

Many products on ShreeShop are sold by independent marketplace sellers.

Seller-specific return conditions may apply, provided they comply with ShreeShop policies and applicable laws.

These conditions will be displayed on the product page where relevant.

Fraud Prevention

ShreeShop reserves the right to investigate unusual or excessive return activity.

Abuse of the return or refund process may result in:

  • Return request rejection
  • Account restrictions
  • Account suspension
  • Legal action where appropriate

Policy Updates

ShreeShop may revise this Refund & Returns Policy at any time.

The latest version will always be available on this page with the updated Effective Date.

Contact Us

For questions regarding returns or refunds, please contact us:

ShreeShop

🌐 Website: https://www.shreeshop.in

📧 Email: support@shreeshop.in

🕒 Customer Support: Monday – Saturday, 9:00 AM – 7:00 PM (IST)